Shipping policy

The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That is why we offer safe and reliable delivery for every item. Orders from the pet brad are shipped insured with DHL & DPD. You will receive a track & trace number by e-mail as soon as your order has been shipped.
Processing times Packed and shipped: 2 to 4 days. Delivery time: 7-10 working days.
Track your order Track your order easily via our advanced live tracking software with the estimated delivery date based on your order number, e-mail or tracking number: you decide!

We try to make the ordering and delivery process as easy as possible for our customers.

If you still have questions or comments, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Always free shipping We cover the shipping costs. Every order is delivered to your home 100% FREE of charge. There is no minimum order quantity required.
Placing an order Placing an order with Thepetbrad is as easy as can be. First go to the product page and add the desired product to your shopping cart. To do this, click on the black button “Add to shopping cart”. Here it is important that you check whether you have selected the correct variants. If everything is in order, click on the “Proceed to checkout” field. On the information page, you must enter the correct address details. Make sure that all the details are correct. Once these details have been entered correctly, you can click on the “Proceed to shipping” button. On the “Shipping” page, you have the option to check the address details you have entered. It is also pointed out that every shipment is completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the “Proceed to payment” box. You can choose from various payment options. At Thepetbrad, all payment options are SSL-encrypted, so you can always rely on a secure payment environment;
Credit card (AMEX, Mastercard, Maestro, Visa)

Once you have selected the correct payment method, click on the “Complete Order” button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.

Sending your order Have you found the perfect look or accessory on our website? Then of course you want to enjoy it as soon as possible! That is why we make sure that your order is processed and sent as quickly as possible. In order to be able to charge fair prices for our products, we have decided to collect packages in large quantities and send them in one shipment once a certain minimum quantity has been reached. We hope for your understanding and willingness to help us create a better and healthier world.

Cancellation not possible
Please note that it is not possible to cancel an order once it has been placed. We process orders quickly to ensure fast delivery. Therefore, please check your order carefully before confirming it.

Policy for refused packages
By placing an order, the customer agrees to our shipping and return policy. If a package is refused upon delivery, the following costs will be charged:

Restocking fee: A standard restocking fee of 15% of the order value will be charged, with a minimum of €15. If 15% of the order value is less than €15, €15 will be charged. If 15% is more than €15, this amount will be charged.

Charge settlement: These costs will be settled with the refunded amount or, if applicable, charged separately.

Exceptions: If the rejection is due to an error on our part, such as incorrectly delivered or damaged goods, no costs will be charged. In these cases, we will offer a replacement product free of charge or resend the order.
Do you have any questions? Contact us by e-mail to make sure your order is shipped today. Our service team will gladly advise you on the right solution. Fast and 7 days a week: info@the-candlestick.com